Who should you nominate? This award celebrates retailers who excel in providing a seamless and integrated shopping experience across multiple channels. Nominations are open to retailers who effectively combine a physical bricks-and-mortar presence (carrying bikes and/or offering cycle repair services) with a robust and competitive online store, offering a cohesive customer journey.

Winner will be decided by a judging panel. 

Judging Criteria: Nominees will be evaluated on the following key areas, with a focus on their integrated approach:

1. Seamless omnichannel experience: The effectiveness of their integrated online and in-store operations, ensuring consistent customer service, inventory accuracy, and a smooth purchasing journey across all touchpoints.
2. Quality of range and service: The excellence and relevance of their bicycle, P&A, and service offerings, both physically in-store and online.
3. Operational efficiency and logistics: A proven reputation for effective and efficient transactions, reliable order fulfilment, swift delivery, and professional packaging, seamlessly managed across all channels.
4. Staff expertise: The depth of cycling knowledge, technical skills, and customer service proficiency demonstrated by their staff, supporting both in-store and online customer interactions.

Nomination Requirements: To support your nomination, please provide a statement (maximum 300 words) addressing the following:

• An overview of customer service policy and how it ensures a consistent and high-quality experience across all retail channels (in-store and online).
• Details of cycle-related services and stock offered in-store, and how this complements or integrates with online product offering.
• How the website’s design and functionality contributes to an efficient and visually appealing online shopping experience.
• How staff’s cycling knowledge and skills are leveraged to support customers across both physical and digital interactions.

Demonstrating Excellence (Optional, but highly encouraged): Judges will give additional credit to omnichannel retailers who have:

• Community building: Successfully built and nurtured a community around their physical and/or digital presence.
• Innovation in retail: Adopted disruptive or innovative retail strategies that enhance the omnichannel customer journey or operational efficiency.
• Business growth: Demonstrated significant business growth and resilience over the last year.
• Industry and charity support: Actively supported the wider cycling industry (e.g., through advocacy, partnerships) and/or contributed positively to cycling charities over the last year.
• Event engagement: Been active in relevant cycling events, both locally and nationally, over the last year.

Who should you nominate? This award recognises companies that provide outstanding services directly benefiting members of the cycling trade, particularly retailers. Nominations are open to businesses offering essential B2B services such as: staff training, EPOS and inventory management systems, bike fitting software, workshop solutions, marketing support, financial services, or other tools that enhance retailer operations and profitability.

Winner will be decided by a judging panel. 

Judging Criteria: Nominees will be evaluated on the following key areas concerning their service to cycling retailers:

1. Measurable Impact and value: The demonstrable and quantifiable positive impact their service has had on the efficiency, profitability, customer experience, or growth of cycling retailers.
2. Innovation and uniqueness: The originality and distinctiveness of their service offering, providing new or significantly improved solutions for the industry.
3. Expertise and support: The depth of specialist knowledge and skills possessed by their team, and how effectively this expertise is shared and leveraged to empower their retail clients.

Nomination Requirements: To support your nomination, please provide a statement (maximum 300 words) addressing the following:

• A clear description of the service and how it uniquely addresses specific needs or challenges faced by cycling retailers.
• Specific examples and quantifiable data (where possible) illustrating the positive impact and success the service has delivered for retailers over the last year.
• Details of the specialist knowledge, skills, and training the team provides to the industry, beyond the core service.

Demonstrating Excellence (Optional, but highly encouraged): Judges will give additional credit to those which have:

• IBD partnership: Actively supported and fostered strong working relationships with Independent Bike Dealers (IBDs) in the last year.
• Broad industry reach: Effectively utilised multiple platforms to educate, engage, and support a wide range of cycling retailers and trade partners.
• Industry advancement: Made a significant, visible impact that has tangibly benefited the wider cycle trade over the last year, beyond their direct clients.

Who should you nominate? This category is for retailers who excel in a focused or unique segment of the cycling industry. This includes, but is not limited to, businesses specialising in areas such as: e-bikes, cargo bikes, specific cycling disciplines (e.g., gravel, mountain biking, track), custom bike builds, adaptive cycling, high-end performance, vintage bikes, or bespoke accessories and apparel. It is designed for those who offer a deep level of expertise and a tailored product or service offering beyond a general bike shop.

Winner will be decided by a judging panel. 

Judging Criteria: Nominees will be evaluated on the following key areas:

• Specialised expertise and range: The depth and breadth of their specialised product range and services, demonstrating a clear focus on their chosen niche. This includes the quality and relevance of their stock, and any unique services they offer.

• Exceptional customer service: The quality of their customer interactions, support, and after-sales care, tailored to the specific needs of their specialist clientele.

• Staff Knowledge and skills: The expertise, training, and specialist knowledge of their team, ensuring they provide authoritative and insightful guidance to customers within their niche.

Nomination Requirements: To support your nomination, please provide a statement (maximum 300 words) addressing the following:

• An outline of the specialist niche and the unique value proposition you offer.

• Your approach to customer service, including any specific policies or initiatives.

• A summary of the specialised product range and services.

• Details of the knowledge, skills, and training possessed by staff relevant to the specialisation.

Demonstrating Excellence (Optional, but highly encouraged): Judges will give additional credit to specialist retailers who can demonstrate:

• Community engagement: Successful efforts in building and nurturing a community around their store or specialism (e.g., through rides, workshops, clubs).

• Innovation and disruption: The implementation of innovative or disruptive retail strategies that have positively impacted their business or niche.

• Business growth: Tangible evidence of business growth, increased market share, or enhanced profitability over the last 12 months.

• Industry involvement: Active participation and contribution to relevant cycling events, advocacy, or industry initiatives within their specialism over the past year.

Who should you nominate? This award recognises organisations, initiatives, or individuals who are championing cycling across the UK, bringing significant benefits to the wider cycle industry. This includes, but is not limited to, efforts focused on promoting funding schemes, enhancing cycling education, developing UK infrastructure, improving cycling safety, fostering cycling participation, or advocating for policy changes that positively impact the trade.

The winner will be decided by a judging panel.

Judging Criteria: Nominees will be evaluated on the following key areas:

1. Positive industry impact: The demonstrable and measurable benefits their advocacy work has delivered to the UK cycle industry as a whole.
2. Uniqueness and innovation: The originality, creativity, and distinctiveness of their approach to cycling advocacy.
3. Achieved outcomes: The specific and significant outcomes, successes, or milestones achieved by their advocacy efforts during the last 12 months.

Nomination Requirements: To support your nomination, please provide a statement (maximum 300 words) addressing the following:

• A clear description of the advocacy service or initiative.
• How the work uniquely contributes to and benefits the UK cycling industry.
• Specific examples and quantifiable data (where possible) of the impact the advocacy has had in 2025.

Demonstrating Excellence (Optional, but highly encouraged): Judges will give additional credit to those who can demonstrate:

• Collaboration with IBDs: Active support for and collaboration with Independent Bicycle Dealers (IBDs) in 2025.
• Broad reach and engagement: Successful utilisation of diverse platforms and channels to effectively engage with a wide audience of both retailers and consumers.
• Mainstream influence: Achievements in bringing cycling advocacy into mainstream discourse or achieving significant public awareness and positive change benefiting the cycle trade over the last 12 months.

Who should you nominate? This special award is dedicated to recognising an outstanding individual or organisation that has demonstrated exceptional commitment and made a significant, measurable impact on fostering diversity and inclusion within the UK cycling industry. This includes efforts that address underrepresentation, promote equitable opportunities, and create welcoming environments.

Winner will be decided by the BikeBiz team.

Judging Criteria: The BikeBiz team will evaluate nominees on the following key aspects of their diversity and inclusion work within the cycle trade:

1. Scope and depth of initiatives: The nature, scale, and long-term commitment of their efforts, including advocacy, campaigning, policy changes, training programmes, or dedicated schemes.
2. Demonstrable impact: Evidence of concrete and positive outcomes from their work, such as increased representation, improved access, enhanced inclusivity, or a tangible shift in industry culture.
3. Leadership and influence: The nominee’s role as a driving force for change, inspiring others and contributing to broader awareness and action on issues within the cycling industry.

Nomination Requirements: To support your nomination, please provide a statement (maximum 300 words) addressing the following:

• A detailed description of any diversity and inclusion work, outlining the specific initiatives, programmes, or policies implemented.
• Concrete examples and, where possible, measurable data demonstrating the positive impact the efforts have had on improving diversity and inclusion within the cycling industry. This could include changes in representation, participation, or cultural shifts.
• How the work serves as an example or inspiration for others in the cycle trade to further diversity and inclusion efforts.

Key Considerations for the BikeBiz Team (Optional, but highly encouraged for nominees to demonstrate): While not exhaustive, the BikeBiz team will give particular consideration to individuals or organisations which have:

• Addressed specific barriers: Focused on removing identifiable barriers to participation or employment for underrepresented groups within cycling.
• Fostered collaboration: Collaborated with other organisations, charities, or individuals to amplify efforts across the industry.
• Shown long-term commitment: Demonstrated ongoing dedication to initiatives, beyond a one-off project, within the last 12-24 months.
• Promoted intersectionality: Considered and addressed multiple dimensions of diversity (e.g., gender, ethnicity, disability, socio-economic background).

Who should you nominate? This award celebrates an outstanding woman who has made a profound and demonstrable impact on the UK cycling industry over the last 12 months. Her contributions could span leadership, innovation, advocacy, business growth, community building, or inspiring change.

Winner will be decided by public vote open to the entire cycling industry.

What Makes a BikeBiz Woman of the Year? (Judging/Voting Focus): The individual will be recognised for demonstrating exceptional qualities and making a significant impact in areas such as:

• Industry leadership and influence: Driving positive change, setting new standards, or demonstrating exemplary leadership within her organisation or the wider industry.
• Innovation and vision: Contributing to new products, services, strategies, or approaches that have advanced the cycling sector.
• Advocacy and community building: Championing important causes, fostering diversity and inclusion, or building strong, supportive communities within cycling.
• Business success and growth: Achieving notable success, driving growth, or overcoming significant challenges within her role or business.
• Inspiration and mentorship: Serving as a role model, mentor, or inspiration for others within the industry.

Nomination Requirements: To support your nomination, the nominator (who may be the nominee herself, or a third party) must provide a statement (maximum 300 words) clearly demonstrating the ways in which the individual has made a marked impact in the cycling industry over the last year. Please address:

• Specific examples of their achievements, initiatives, or projects.
• The tangible positive outcomes or changes resulting from their work.
• Why their contribution stands out and inspires others in the industry.

Showcasing Excellence (Optional, but highly encouraged for voter appeal): Voters will give additional credit to individuals who can demonstrate:

• Breaking barriers: Successfully challenging norms or breaking new ground within the industry.
• Cross-Sector collaboration: Engaging with multiple parts of the industry (e.g., retail, brands, advocacy groups) to achieve their impact.
• Long-term: Laying groundwork for future growth, inclusivity, or sustainability in the cycling industry.
• Public Recognition: Having received other forms of recognition or positive media attention for their contributions over the last year.

Who should you nominate? This award celebrates an outstanding cycling event that has delivered exceptional experiences and made a significant positive impact in the UK over the last 12 months. Nominations are open to any UK-based cycling event, series, or gathering, including: trade shows, competitive races (road, MTB, BMX, track), festivals, sportives, community rides, or consumer shows.

Winner will be decided by public vote open to the entire cycling industry.

Judging Criteria: Nominees will be evaluated on the following key aspects:

1. Participant/visitor experience: The overall quality, engagement, and enjoyment delivered to attendees, including organisation, route/venue quality, atmosphere, and value for money.
2. Industry impact and profile: The event’s contribution to promoting cycling, supporting the cycle trade, or raising the profile of a specific cycling discipline or the industry as a whole.
3. Operational excellence: The efficiency, safety, sustainability, and professionalism in the planning, execution, and management of the event.
4. Innovation and uniqueness: Any new or distinctive elements, technologies, or approaches implemented that set the event apart.

Nomination Requirements: To support your nomination, please provide a statement (maximum 300 words) addressing the following:

• A clear description of the event, its purpose, scale, and target audience.
• How the event delivered an exceptional experience for its participants or visitors.
• Specific examples of the event’s positive impact on the cycling industry, local community, or cycling participation.
• Any innovative features or unique aspects that contributed to its success.

Demonstrating Excellence (Optional, but highly encouraged): Judges will give additional credit to events which have:

• Demonstrated a strong commitment to environmental sustainability or inclusivity.
• Generated significant media coverage or public engagement.
• Supported local businesses, charities, or community initiatives.
• Shown remarkable growth in attendance or reach over the last year.

Who should you nominate? This award celebrates the unsung heroes of the workshop – highly skilled and dedicated bicycle mechanics. Nominations are open to any individual mechanic working within the UK, demonstrating exceptional technical proficiency, outstanding customer service, and a passion for keeping riders on two wheels.

Winner will be decided by public vote open to the entire cycling industry.

Judging Criteria: Nominees will be evaluated on the following key aspects:

1. Technical proficiency: The depth and breadth of their mechanical knowledge, diagnostic skills, quality of repairs, and ability to handle a wide range of bicycle types and components.
2. Customer service and communication: Their ability to clearly explain issues, provide accurate advice, manage expectations, and build trust with customers.
3. Problem solving and efficiency: Their aptitude for innovative problem-solving, effective time management, and efficient turnaround times without compromising quality.
4. Professionalism and reputation: Their overall professionalism, attention to detail, commitment to continuous learning, and positive reputation among colleagues and customers.

Nomination Requirements: To support your nomination, please provide a statement (maximum 300 words) addressing the following:

• Describe the nominee’s primary areas of mechanical expertise and any specialisations (e.g., e-bikes, suspension, custom builds).
• Provide specific examples of how they demonstrate exceptional customer service and communication skills.
• Highlight a particular instance where their technical skill or problem-solving ability saved the day for a customer or a challenging repair.
• Describe their commitment to ongoing learning and staying current with industry advancements.

Demonstrating Excellence (Optional, but highly encouraged): Judges will give additional credit to mechanics who have:

• Mentored junior mechanics or shared their knowledge within the industry.
• Introduced innovative workshop practices or tools that improved efficiency or service quality.
• Received outstanding customer testimonials or industry recognition.
• Contributed to local cycling communities through their skills (e.g., charity bike repairs, community workshop support).

Who should you nominate? This special award honours an individual who has made a significant, yet often overlooked, contribution to the cycling industry over the past year. This category is for those who work tirelessly behind the scenes, whose dedication and impact might not always be in the spotlight but are absolutely vital to the success and health of the trade.

Winner will be decided by public vote open to the entire cycling industry.

Judging Criteria: The BikeBiz team will evaluate nominees on the following key aspects of their contribution:

1. Impact behind the scenes: The tangible positive outcomes of their work, even if it’s not a public-facing role or widely celebrated, on specific projects, teams, or the wider industry.
2. Dedication and commitment: Evidence of sustained effort, passion, and going above and beyond their usual duties to achieve a significant goal.
3. Problem solving and support: Their ability to overcome challenges, provide crucial support, or implement solutions that have a profound effect on colleagues, processes, or industry members.
4. Character and inspiration: Their personal qualities, such as humility, resilience, and their ability to inspire and enable others around them.

Nomination Requirements: To support your nomination, please provide a statement (maximum 300 words) addressing the following:

• Clearly describe the nominee’s role and the specific contributions they have made to the cycling industry over the past year.
• Explain why their contribution is “unsung” or has gone largely unrecognised despite its significance.
• Provide examples of the positive impact their work has had on their organisation, colleagues, or the wider industry.
• Highlight any personal qualities or efforts that demonstrate their dedication and going above and beyond.

Key considerations (Optional, but highly encouraged for nominees to demonstrate): The BikeBiz team will give particular consideration to individuals who have:

• Supported diversity, inclusion, or wellbeing initiatives internally or externally.
• Quietly championed a cause or project that brought significant benefit.
• Demonstrated remarkable resilience or adaptability in challenging circumstances.
• Mentored colleagues or new entrants to the industry without formal recognition.

Who should you nominate? This award celebrates excellence and influence in cycling journalism and content creation. Nominations are open to any UK-based cycling media platform that has consistently produced engaging content over the last year. This includes: publications (print or digital), podcasts, magazines, websites, YouTube channels, and social media channels.

The winner will be decided by public vote open to the entire cycling industry.

Judging Criteria: Nominees will be evaluated on the following key aspects of their media output:

1. Content quality: The excellence, accuracy, originality, and relevance of their editorial, audio, or visual content to their target audience and the wider cycling industry.
2. Audience engagement: The effectiveness of their platform in attracting, retaining, and engaging a significant audience, demonstrating influence and reach.
3. Industry Influence: Their reputation as a trusted source of information and their impact on shaping discussions, informing consumers, or influencing trends within the cycling trade.
4. Innovation and multi-platform presence: The adoption of new technologies, creative storytelling formats, or successful integration across multiple media platforms.

Nomination Requirements: To support your nomination, please provide a statement (maximum 300 words) addressing the following:

• Describe the core mission, target audience, and primary content focus.
• Highlight specific examples of content (e.g., particular articles, episodes, videos, series) published in the last year that demonstrate originality and relevance.
• Provide evidence of audience engagement and reach (e.g., unique visitors, subscriber numbers, listener figures, social media interactions, testimonials).
• How the platform contributes to or influences the wider cycling industry.

Demonstrating Excellence (Optional, but highly encouraged): additional credit will be given to those who:

• Successfully uncovered significant stories or provided in-depth coverage/content.
• Fostered a strong sense of community among their audience.
• Championed diversity, inclusion, or sustainability themes within their content.
• Collaborated effectively with other industry stakeholders or experts.